St. Cuthbert's House

northumbrian bed and breakfast

Items filtered by date: August 2014
Friday, 22 August 2014 00:00

Going the extra mile

We have a couple of honeymooners staying at SCH just now, which is lovely! Sue had told us that they were coming to Northumberland directly from their wedding - so when their room was ready we spent a few minutes scattering some rose petals in their room as a bit of fun, and we put them a nice bottle of wine and a card there to greet them too.

They were both really taken aback, and Sue immediately posted a few photos on her Facebook page, and her friends shared in her delight. It's lovely to be creating memories with people - we'd like to think they'll come back to celebrate many an anniversary in Northumberland, and walk these beaches together again - and maybe remember how a few rose petals made their arrival a little bit special!

They told us a lovely story at breakfast this morning; last night they'd decided to indulge in that seaside tradition of having fish 'n chips for supper. We advised them to go to Lewis's, our chippy of choice. Somehow, in chatting with the waitress, the fact that they were on honeymoon had come up. Then, to their delight (and amusement!) the waitress brought this special delivery of mushy peas to their table! Brilliant - and very kind. So - that's Lewis's for your fish 'n chips, OK?

Monday, 11 August 2014 00:00

Hey - where is THAT place?

Weary travellers arriving exhausted from all corners of the world, or excited people setting off on the trip of a lifetime, perhaps... all of them will be stopping in their tracks as they make their way through each of Heathrow's enormous terminals, when they see the stupendous imagery and stories which will soon be adorning the walls and spaces there, and asking that question - 'Hey - where is THAT?'

I've no doubt they'll go on to say "cancel that ticket to London/Canterbury/Bath/Salisbury (delete all traditional destinations which makes a foreign visitor believe he's 'done' England) and get me THERE!  What - it's only 3 and a half hours from central London on the train, or 50 mins from this airport?!"

You see, the North-East just won a 'competition' on Heathrow Airport's Facebook page, and the prize is £1m worth of advertising in and around the airport.  I'm not sure how many posters that buys, or how many people that means will see them, but I do know:

  1. it's a lot of posters
  2. it's a lot of people
  3. hardly any of them will know the North-East is home to the best bits of England
  4. many of them will want to come

So that's good.  Hopefully we can bust some stereotypes, and in the process show them that Northumberland (that's my bit!) has the friendliest people, the best beaches, the biggest and best dark skies, the most castles, the best castles, the least traffic, and the best value no-nonsense food. 

If I get the chance, I'll also be pointing out that here on the Northumberland coast we get rainfall of just 600mm per year, and only East Anglia beats that as a dry place.  See - I told you this place has its secrets.

Sunday, 03 August 2014 00:00

I know who you are - who are you?

 

Yesterday, we said goodbye to a lovely couple who had been here for their first visit, although they assure us they can't wait to come back.

Catherine said that one particular thing had really touched her, and impressed - it was that from the moment they arrived, we'd called them by their name.  She said that they'd visited a similar high-quality B&B in the Lake District regularly for several years now, and that they had never once, in all their visits, been addressed by their names.

I think this is important on a number of levels.  Our name is a precious thing, for sure.  I get really cross when people reply to my email (signed by 'Jeff') with 'Hi Geoff' - and I'm amazed at how often it happens.  What's the matter with you?!

But in hospitality, where our purpose is to make you feel valued, special, respected and cared for, there really is no excuse for a business not making an effort to learn, and use, guests' names.  It's common courtesy, as much as good business!

So if you have a nice B&B in the Lake District and you don't see Catherine again, you now know why.  Oh wait - you don't know who Catherine is...

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Featured Items

  • St Cuthbert's House - now in bottles...

    St Cuthbert's House - now in bottles...

    We are very proud to have our very own 'House Beer' which has been created, brewed and bottled for us by the very lovely and passionate folks at The Durham Brewery.  It even has its own golden, shiny label too! It's a strong and sophisticated ale, which shares the standards and values of St Cuthbert's House: family-crafted; built on tradition and heritage; and high-quality. Come and pour yourself one, and savour it slowly…

  • VisitEngland's 'Best B&B in England' 2017!

    VisitEngland's 'Best B&B in England' 2017!

    We were delighted to be shortlisted again, amongst the top 3 finalists from around the whole country, when we went to the VisitEngland 'Awards for Excellence 2017' ceremony at the Waldorf Hotel last week.

    But then we were absolutely thrilled to be awarded the top spot - the Gold Award, making us VisitEngland's 'Best B&B in England 2017' -  as we were in 2014 too.  To win this prestigious and highly-prized accolade a second time is very special indeed.

  • Clare votes us her No 1!

    Clare votes us her No 1!

    We've been enjoying reading Clare Balding's new book recently. She stayed with us here at St Cuthbert's House a while ago, but we were really taken aback when folks began to call to tell us that she mentions her stay at St Cuthbert's House in the book! Here's what she says, on page 201:
    'St Cuthbert's House went instantly to the top of my 'best ever B&Bs' list. I would describe it as a luxury small hotel with a family feel, but that might not fit on the signs.' Aw, thanks Clare!

  • Want to see what's so special about Northumberland?

    Want to see what's so special about Northumberland?

    Some time ago, we began work with our local Tourism Association to produce a video showing some of the things which make this area so very special.  Now the video is complete, and we are deeply grateful to the remarkable young film-maker Cain Scrimgeour for working patiently with us across the seasons, to create something very, very beautiful. This is 7 minutes long, and we urge you to settle back and watch...

  • Peter & Kathy recommend St Cuthbert's House

    Peter & Kathy recommend St Cuthbert's House

    Peter & Kathy told us that they'd really enjoyed their first stay at SCH, and so we asked them to tell you why...

    Reassure yourself - watch their one-minute video..

  • Check out our Tripadvisor Reviews

    Check out our Tripadvisor Reviews

    Check out our Tripadvisor Reviews, to find out what other guests have said about their stay.  But please - always book direct via our Book Online page to avoid fees.

    We're pleased to be included as members of the Tripadvisor 'Hall of Fame' - where entry is only available to businesses which have won Tripadvisor's coveted 'Certificate of Excellence' for five consecutive years.

  • Our Price Guarantee

    Our Price Guarantee

    You will ALWAYS receive the best possible price by booking direct with us - either by calling us on 01665 720456 or by following the Book Now menu item!  Beware that some large agencies charge you more - and they also take a large slice of commission from small independents like us.  Show your support for small businesses by booking DIRECT!

  • The Good Hotel Guide - Cesar Award!

    The Good Hotel Guide - Cesar Award!

    We're proud to be in the Good Hotel Guide!

    We're delighted to have been included in The Good Hotel Guide for several years now, and were especially proud to receive a Cesar Award from this proudly independent and highly respected Hotel review organisation in 2018.  They describe the Cesar Awards thus:

    We give our Cesar Awards to the ten best hotels of the year. Named after Cesar Ritz, the most celebrated of hoteliers, these are the Oscars of hotel keeping.

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St Cuthbert's House, 192 Main St, Seahouses, Northumberland NE68 7UB (00 44) (0)1665 720456