St. Cuthbert's House

northumbrian bed and breakfast

Privacy Policy

St Cuthbert’s House

Privacy policy

1. Introduction

We are committed to safeguarding the privacy of our website visitors, and guests; this policy sets out how we at St Cuthbert’s House will treat any personal information we collect about you.

2. What information we collect about you.

The information we collect about you may include your name (and the names of guests who will be staying as part of your booking), your home address, your email address, and your landline/mobile telephone number(s).
We may also collect a debit or credit card number in order to take a booking deposit, typically an amount equal to the cost of the first night of your stay.
We also collect ‘usage data’ which analyses the way users interact with our website. This data is collected by means of Google Analytics cookies, and further information about this can be found below in Section 7, titled ‘Cookies’.

When we send you emails related to your booking (eg to confirm your stay, or to provide pre-stay and/or post-stay information), inbuilt functionality enables us to see whether you have opened the email, and which links you may have clicked on. Our email newsletters (which we send approximately four times per year, should you choose to subscribe to receive them) carry the same functionality as those booking-related emails.

All ip data associated with your use of our Enquiry Form and Feedback Form is anonymised.

When making an enquiry via our Enquiry Form, you are likely to provide us with personal information such as your Name, Email, Address and Telephone details. We will use this data to respond to your enquiry, and all Enquiry Forms are deleted 30 days after submission.

We value your feedback, and you are welcome to provide it anonymously online via our Feedback Form. We store Feedback Form data for reference and data analysis. If you choose to provide your name and/or email address on your Feedback Form, we will store that information with your feedback.

3. Guest Registration

We are required by law to collect information about our guests on arrival. We ask you to make an entry on a Guest Registration Form.

For British & EU passport holders, we ask for your Date of Arrival, your Name and Signature.

For non-EU passport-holders, we ask for your Date of Arrival, your Name and Signature, your Passport Number and your Next Destination.

In each case, we also ask for your car registration number; this is simply so that we can identify which car in the car park belongs to whom.

We keep Guest Registration Forms securely in our private office.  We are legally required to keep these forms for one year, and to show them to a police officer if requested to do so. We shred these forms annually.

4. How we store and use the information we collect about you.

When you book online, your data is received and stored by our online booking service provider, Queensborough Group, who act as data processor in this regard.  They in turn use two sub-processors in connection with the operation of our online booking system, HotelHost Company and Rackspace.

The Qbook online booking tool sends an automated email to confirm that your booking has been received.

We access your personal information via password-protected login to QBook, and your credit card details via a second password-protected login within the system.  We then process your deposit payment manually via a card terminal.  We use your home address as part of the card payment validation process. 

When you book with us by phone, we input your personal information into the QBook booking system manually.

We also use a system integrated within our website database to send you a further confirmation and ‘welcome’ email, which contains important items of information about your stay.  In order to achieve this, your name(s) and email address is also stored securely within our website’s database.

After your stay, we will send you an email via our website database, inviting you to submit feedback information about your stay.

Emails sent from our website database in connection with your booking will offer you opportunities to stay in touch with us (if you have not already given consent for us to do so) by receiving an occasional newsletter, and via various social media channels.  We will never send you newsletters unless you specifically consent, by subscribing to our newsletters. 

Every newsletter we send to your email address includes a link to Unsubscribe.  You can also unsubscribe at any time by contacting us (see Section 6 below) and asking to be removed from the newsletter mailing list.

Booking-related emails and Newsletters sent from our website database track usage data from those emails, which enable us to know whether you have opened the email, and clicked on any links.

Our website database is hosted by Rochen in a UK datacenter, with backups stored in Ireland. 

We will use your telephone number(s) to contact you only when it is impractical, or we have been unable, to contact you by email.

We may process any of your personal data where necessary for compliance with any legal obligation.

5. Providing your personal data to others

Financial transactions relating to your booking are handled by our payment services providers.  We will share your data with our payment services providers only in order to process or refund your payments, or to deal with any queries.

We may disclose your personal information in order to comply with a legal obligation on our part.

We may disclose your personal data to our insurers and/or professional advisers for the establishment, exercise or defence of legal or out-of-court proceedings.

6. Your Right to Access information we hold and process

You have several principal rights under data protection law (to access; to rectification; to erasure; to restrict processing; to object to processing; to data portability; to complain; to withdraw consent).  In the first instance, if you would like a copy of the personal information we hold about you, or wish to discuss any aspect of the way we use it, please contact us:

By post, to St Cuthbert’s House, 192 Main St, Seahouses, Northumberland NE68 7UB;

By telephone, 01665 720456;

By email, This email address is being protected from spambots. You need JavaScript enabled to view it.

7. Cookies

We use cookies on our website.  Cookies do not typically contain any information that can personally identify a user, and are not strictly necessary for the provision of our website and services.  However, some aspects of our website may not work as intended without them.  We will ask you to consent to our use of cookies when you first visit our website.

Some third parties or service providers may also place cookies on your computer whilst you browse our site, linked for example to our Youtube videos, Facebook profile, Twitter and Pinterest accounts.

We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. We have chosen to anonymise the ip addresses associated with users browsing our website.  Google's privacy policy is available at: https://www.google.com/policies/privacy/.  

You can set your browser so as to not accept cookies. A useful reference source and guide can be found here: www.aboutcookies.org

You can also obtain up-to-date information about blocking and deleting cookies in various browsers via these (third-party) links:

https://support.google.com/chrome/answer/95647?hl=en (Chrome);

https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

http://www.opera.com/help/tutorials/security/cookies/ (Opera);

https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

https://support.apple.com/kb/PH21411 (Safari); and

https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

Featured Items

  • We're VisitEngland's 'Best B&B in England' for 2017!

    We're VisitEngland's 'Best B&B in England' for 2017!

    We were delighted to be shortlisted again, amongst the top 3 finalists from around the whole country, when we went to the VisitEngland 'Awards for Excellence 2017' ceremony at the Waldorf Hotel last week.

    But then we were absolutely thrilled to be awarded the top spot - the Gold Award, making us VisitEngland's 'Best B&B in England 2017' -  as we were in 2014 too.  To win this prestigious and highly-prized accolade a second time is very special indeed.

  • Friday April 26 - Kathryn Roberts & Sean Lakeman

    Friday April 26 - Kathryn Roberts & Sean Lakeman

    Kathryn & Sean - 'Personae' tour 2019

    We are delighted to be bringing Kathryn & Sean back to the house as they promote their new album.

    Duos come and duos go... And some nurture and fine-tune their art and watch it grow into something totally original, captivating and award-winning. Bonded by an unseen alchemy, Kathryn Roberts and Sean Lakeman have entwined their professional and personal relationship into an enviable class act of imaginative songwriting and musicianship.

    The Dartmoor-based husband and wife have twice won the coveted Best Duo title at the BBC Radio 2 Folk Awards (2016 and 2013), consistently delivering assured, distinctive performances whether live or recorded.

  • Clare votes us her No 1!

    Clare votes us her No 1!

    We've been enjoying reading Clare Balding's new book recently. She stayed with us here at St Cuthbert's House a while ago, but we were really taken aback when folks began to call to tell us that she mentions her stay at St Cuthbert's House in the book! Here's what she says, on page 201:
    'St Cuthbert's House went instantly to the top of my 'best ever B&Bs' list. I would describe it as a luxury small hotel with a family feel, but that might not fit on the signs.' Aw, thanks Clare!

  • Want to see what's so special about Northumberland?

    Want to see what's so special about Northumberland?

    Some time ago, we began work with our local Tourism Association to produce a video showing some of the things which make this area so very special.  Now the video is complete, and we are deeply grateful to the remarkable young film-maker Cain Scrimgeour for working patiently with us across the seasons, to create something very, very beautiful. This is 7 minutes long, and we urge you to settle back and watch...

  • Peter & Kathy recommend St Cuthbert's House

    Peter & Kathy recommend St Cuthbert's House

    Peter & Kathy told us that they'd really enjoyed their first stay at SCH, and so we asked them to tell you why...

    Reassure yourself - watch their one-minute video..

  • Check out our Tripadvisor Reviews

    Check out our Tripadvisor Reviews

    Check out our Tripadvisor Reviews, to find out what other guests have said about their stay.  But please - always book direct via our Book Online page to avoid fees.

    We're pleased to be included as founder members of the Tripadvisor 'Hall of Fame' - where entry is only available to businesses which have won Tripadvisor's coveted 'Certificate of Excellence' for five consecutive years.

  • Our Price Guarantee

    Our Price Guarantee

    You will ALWAYS receive the best possible price by booking direct with us - either by calling us on 01665 720456 or by following the Book Now menu item!  Beware that some large agencies charge you more - and they also take a large slice of commission from small independents like us.  Show your support for small businesses by booking DIRECT!

  • The Good Hotel Guide - Cesar Award!

    The Good Hotel Guide - Cesar Award!

    We're in the Good Hotel Guide!

    We are delighted once again to be included in the 2018 edition of the Good Hotel Guide, and especially proud to receive a Cesar Award from this proudly independent and highly respected Hotel review organisation.  They describe the Cesar Awards thus:

    We give our Cesar Awards to the ten best hotels of the year. Named after Cesar Ritz, the most celebrated of hoteliers, these are the Oscars of hotel keeping.

Make a Booking

Ready to Book? You can check availability and book online right now using our Online Booking tool.

Or you can call us on 01665 720456 to book, too. If you don't see the availability you need in the Online Booking tool, it's always worth giving us a call to check.

Make a Booking

Connect with Us

We're using some fun social media streams to keep you up to date with all kinds of interesting things. Do join us there - Follow, Like, and join in! Take a look at our Social Wall.

facebooktwitterflickrinstagramyoutubebloggrtripadvisor

 

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Contact Us & Stay In Touch

If you have any questions, please call us on 01665 720456 or send us an email or a booking enquiry.

And please sign up for our e-Newsletters below! We send our St Cuthbert's House newsletter about four times per year. It's filled with interesting SCH news, and Special Offers for subscribers.

And if you'd like to keep in touch about upcoming house-concerts and be the first to know who's coming, then please tick that box too! We send a house-concerts newsletter most months to keep you up to date on the musical front.

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Copyright © 2018 St Cuthberts House. All Rights Reserved.
St Cuthbert's House, 192 Main St, Seahouses, Northumberland NE68 7UB (00 44) (0)1665 720456